Bought in the iPhone app

A Vibe Plus subscription bought in the iPhone app is sold and billed by Apple, so Apple decides refunds under its own rules. Ask Apple at reportaproblem.apple.com, or on your iPhone in Settings, under your name. We cannot refund an App Store purchase ourselves.

Bought on our website or in the web app

Orders on the web are processed by our online reseller, Paddle.com, which is the Merchant of Record for them, so a refund follows Paddle’s refund policy and buyer terms, shown at checkout.

You can ask for a refund within 14 days of a payment. Paddle reviews each request, so a refund is not guaranteed.

Where the law where you live gives you a right to cancel, it applies. For example, consumers in the EU and the UK have 14 days to withdraw from a first payment, and consumers in Canada have 7 days.

To ask, use the link in your receipt email, or go to paddle.net and choose Request refund. A refund ends Plus for the period it covers.

Canceling

You can cancel any time: in the iPhone app from You, then Manage subscription, and on the web from You, then Manage subscription, or from the link in your receipt. You keep Plus until the end of the period you have paid for, and you are not charged again.

If something is wrong on our side

If a fault in Vibe Nursing stops you from using what you paid for, write to us at support@vibenursing.com first. We will try to fix it, and if we cannot, we will help you ask for a refund.